Cancellations & Returns
Orders placed for made to measure products may not be cancelled. All made to measure products are manufactured to normal manufacturing standards with a +/-1.5mm tolerance on widths and heights. Goods will be manufactured to agreed and signed for specifications, without exception. Any costs incurred from changes made after acceptance in writing will be charged at full commercial rates.
If the product is received by you and has transit damage to the outer packaging then this must be noted when signing the carrier’s delivery note or hand held computer. If it is obvious that the whole set has been damaged during transit then you can refuse delivery, If when unpacking the goods and within 48 hours of delivery you find that there is a manufacturing fault or missing parts then there is no need to return the full set as you can contact us and we will send out replacement parts.
If the products have been received by you, and it is found to be damaged, then the goods should not be unpacked on arrival and very important must be returned on the original pallet they are supplied on for protection. The goods must also be returned by a reputable carrier to minimise the risk of damage and by arrangement with our transport department. Please call us to arrange returns.
While in your possession you must keep any products you intend to return to us in good condition. You will be responsible for the item if they are lost, damaged, or destroyed whilst they are in your possession as ownership of the goods and title pass to you on delivery.